![]() Using this deck, you can become an expert in delivering and educating topics connected to driving revenue with customer journey analytics. This complete deck PPT Presentation in 51 slides is an all-inclusive solution for presenting insightful presentations. Template 3: How to Drive Revenue with Customer Journey Analytics PPT Presentation Slides Click the icon below to download the presentation. This is meant to present to your staff and get all stakeholders to align in offering the same customer journey experience. This PPT Template analyzes the client journey and data from all perspectives, using professionally created design and expert-curated content. Template 2: Analyzing Customer Journey and Data from 360-degree PPT Presentation Slides Internet ads, social media, and customer service are highlighted. It also walks you through locating, mapping, improving, and tracking digital touchpoints. ![]() This presentation demonstrates how to design and implement client touchpoints to grow your business. It involves everything from viewing your website to making a purchase. Template 1: Customer Journey Touchpoint Mapping Strategy PPT presentation slidesĬustomer digital touchpoints refer to how customers connect with your brand online. The content-ready nature provides the much-needed structure, while the flexibility feature means you can tailor the presentation template according to the unique preferences of your audience. It can also be a valuable tool for discovering opportunities for innovation and growth and aligning all teams and departments towards providing a great customer experience.Įach of the templates is 100% customizable and editable. The template includes touchpoints, channels, content for each step and metrics that signal success or conversion.Ī customer journey template, a must for all businesses today, aims to provide a clear picture of the client’s experience, identify pain points, and create solutions to improve this journey.Ī well-designed customer journey template can assist businesses in streamlining procedures, increasing customer happiness, and driving sales and income. This template can be edited using PowerPoint, Keynote, and Google Slides.A customer journey template is a visual representation of the stages in his/her interaction with a brand. Based on their requirements, presenters can choose from the three available background color variations of this one-pager template design. Moreover, the service map helps organizations rule out systemic shortcomings and enhance the overall output. Organizations can use the Service Blueprint PowerPoint Template to check a smooth flow of activities to ensure a better customer experience. Alternatively, you can download other service map templates and presentation designs for elaborating a service blueprint plan for your business. ![]() Users can edit each component and add the relevant titles. This is how the service structure can be constructed and defined clearly. For instance, the single arrowhead shows the direct relation while a double arrowhead represents a co-dependence. The blocks in these rows represent different working bodies, and the editable lines in between show the relationships and dependencies. ![]() Finally, the internal interaction line represents the working departments’ operational networking. Although the backstage section is not directly in contact with the customers, it plays the most significant role in service provision. Afterward, the line of visibility shows a junction between the frontstage and Backstage division of the organization. ![]() These three levels are separated from the Frontstage using the line of interaction. The first three levels are associated with customer activities, emotions, and touch-points (the means of interaction, e.g., website, call-up, or human-human interaction). These lines represent different areas of the organization based on their direct interaction and visibility for the customers. The service blueprint diagram is a tabulated flow diagram consisting of six stages (rows) separated using the segregating lines, namely 1-Line of interaction 2-Line of visibility 3- Line of internal interaction. Professionals can prepare this service blueprint after analyzing multiple parameters of the customer journey like customer actions, emotions, touch-points, etc. Service design or service blueprinting is a technique to sketch a visual map representing the relationship between different components involved in the provision of service, e.g., various departments of a service provider organization. The Service Blueprint PowerPoint Template is an editable schematic diagram to prepare a service map. ![]()
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